TERMS AND CONDITIONS OF OCCUPANCY
“Booking” means the period for which a guest has paid to stay at the Property.
“Property” means 4 Rowley Street and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
"Infant" means baby under 12 months of age.
All personal and payment information collected during the booking will be held in confidence and will not be shared with third parties of used for any other purpose than the booking of the accommodation.
Payment of the Deposit constitutes acceptance of the Terms and Conditions.
Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply.
Guests must notify Management of expected arrival time and a mobile contact number at least 2 days before arrival.
Check-in/check-out and key collection/return procedure will be notified
A 50% non-refundable deposit will be taken from the guest’s credit card at the time of making the booking.
Payment in full must be received no later than 30 days prior to arrival.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods: Visa, MasterCard and direct deposit into our bank account. In the event of a credit card payment the reference 'Jeanne Swarts' will appear on the cardholders statement.
Our bank details will be listed on your invoice should you prefer to pay via bank transfer.
Cancellation or Variation
In the event of a change or cancellation of a Booking, Management should be contacted immediately.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
An administration charge of $50 will be charged for any variation or cancellation
Deposit & final payments are non-refundable in the event of a cancellation. Refunds (if applicable) will be made through the chosen payment method at time of Booking. If Management is able to re-let the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses.
Minimum night’s stay policy
We have a minimum night’s stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum night’s stay policy.
A bond payment is required one week prior to your arrival, this will be debited form your credit card. It will be refunded once the property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Should the bond be insufficient to cover these costs we reserve the right to charge your supplied credit card. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared, excessive noise, party, smoking indoors.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) Management will inform you immediately and any moneys paid will be refunded in full.
Linen, Towels & Servicing
Linen, pillows, blankets and towels are supplied. Upon departure linen must be left where supplied in the bedrooms or bathroom. Additional linen may be hired by contacting Management. Beach towels are not included.
The property is not serviced but cleaning and linen changes can be arranged upon request at an additional charge.
Guests must comply with all applicable House Rules and all instructions from Management concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
Guests are responsible for damage, breakages, theft and loss of the Property and any part of it during their stay. You must notify us of this immediately. Management may recover from you repair or replacement cost.
Only the guests nominated and agreed in the Booking may stay in the Property over-night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Primary Booker/ guest must be 25+ years of age
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, the additional costs which will be deducted from the security bond.
All furniture and furnishings must be left in the position they were in when you arrived
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $50.
Smoking is not permitted indoors.